Do remember that the products that came under the same category don’t mean they hold the same return policies as well. For all items, the return policy stated on the product page shall take preference. For any deviations to the table below, please refer to the product page's appropriate return policy for the relevant item.
1.a Cancellation before shipment:
You can email our team of customer service representatives at email@example.com or make a call at 8750752335 if you would like to cancel an order or a product before it has been dispatched. The order will be cancelled and the refund will be issued within 72 business hours if the cancellation request is filed prior to the shipment.
1.b Cancellation post shipment:
Kindly email our Customer Support team at firstname.lastname@example.org if You would prefer to cancel an order that has already been dispatched but has yet to be delivered. At that point, they will decide if the order could be cancelled or not. Please do not accept the delivery if you've already cancelled it as if the order has already been given to the courier service since they may still try to deliver it. Within 48 to 72 hours of receiving the returned items and inspecting their packaging and condition, we will begin processing the reimbursement.
1.c The method of payment dictates how refunds for cancelled purchases are processed:
Use these methods to return an item you purchased from Sarvyog Ayurveda:
There is a notable point that Sarvyog Ayurveda has an "Easy return policy" which enables you to request a refund or exchange within five business days after receiving the items you ordered. You can also submit a return request for any one or two, or all of the items in your order because we accept partial returns as well.
2.b The list of the items that cannot be returned?
In the following conditions, the items cannot be returned:
Not returnable categories also include:
Note: Kindly note that special return/refund policies may take place during particular marketing campaigns or mega-sale occasions. These policies will be listed on the advertisement banner. You can get in touch with our customer service for any further clarifications.
2.d Do we need to return the free gift also if we return the product?
YES! When returning a product, the free gift included as part of the item order must also be returned along with the originally delivered product.
You can ask for a return and refund if you received a damaged or flawed item from your order, or if the wrong item was shipped. Within five days of receiving the order, please take the following actions to kick off the return/refund procedure for such items:
Step 1: Within five business days of receiving your order, submit an email to our customer service staff at email@example.com.
Step 2: Give us the information for your order ID and your request to return, replace, or refund any products that were wrong or defective. Kindly attach a picture of the defective item and the invoice for our records.
Step 3: Within 5-7 business days, we will set up the product pickup. But, only if the items are sent to us in their original packaging with all seals, labels, and barcodes intact, the refund or replacement will be initiated.
YES! At the item level, you can return a portion of your order. If you ordered numerous goods, you may initiate a return or refund request for any one product among them. However, the item being returned must be replaced in its whole, including all of its parts and any freebies or additional items that came alongside it.
SPECIFIC RETURN POLICY
If any of the aforementioned requirements are not completed, the field executive will decline to accept the return.